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18.
Is it possible to transfer data through my phone?
If you are planning on transferring data through
palmtops, laptops, email devices, etc, let us
know in advance to supply you with the correct
accessories.
19.
Do you provide international tech support?
Indeed, our assistance department will provide
you technical support anytime anywhere you might
be. You have at your service our call center 24/7
800 -335-3705
20.
Do I need special codes or PINs to make or receive
calls?
No, our equipment uses the services of the most
important telecommunications providers in the
world, providing you with clear communications,
service availability and direct access to the
phone numbers to call.
21. How do I obtain my Satellite phone?
Simply by calling toll free our call center 24/7
at 800-335-3705. You can also send us an email
and we'll give further details about our service,
at info@cellphonerental.net Delivery is almost
immediate.
22. What are the acceptable means of payment?
Services can be paid by local check, cash or credit
card.
23.
Do you accept company accounts?
We have implemented a system for company accounts
that allows payments by wire transfer, cash or
credit card.
24. What is a "preauthorization"?
Cell
Phone Rental.Net doesn't charge
anything upfront on your credit card. Instead,
we "pre-authorize" a certain amount
per phone, to cover possible call charges. A pre-authorization
on a credit card means that the credit card issuer
will make sure that at least the pre-authorized
amount is left available on your credit line at
all times, "freezing" that amount. .
At the end of the rental, Cell
Phone Rental.Net will charge
the invoice amount against that pre-authorization.
If not enough to cover charges, the rest will
be charged as a regular sale.
25.
Are there any special prices for multiple rentals?
Cell
Phone Rental.Net
usually gives a discount when you require several
Satellite phones. Please asks us about it at info@cellphonerental.net.
26.
How do I end my contract?
On the contract you can establish a return date.
In case of the need to extend or shorten the length
of your rental, let us know as soon as possible
and we'll make the necessary adjustments. Once
you're done with the rental, just use our prepaid,
preaddresed envelope to return the cellphone kit
to our offices.
27.
How is the invoicing of the service handled?
At the end of your contract, you will receive
the corresponding invoice, with a detailed report
of all your calls made and all the charges for
your calls. This will allow you to control the
charges being made. You will receive your invoice
the first week of the following month after you
return your Satellite phone.
28.
Will the phone be ready to be used when I get
it?
Our phones are delivered with all the accessories,
batteries and activated to let you use them as
soon as you get them.
29.
If I move thorough different countries on my trip,
does my Satellite phone number change?
Not at all, once you rent your Satellite phone,
Cell
Phone Rental.Net will give
you a fixed number for your whole trip, independently
of the countries you visit. Your contacts will
always reach you at the same number.
30.
Will I be able to operate my satellite phone?
Our phones are delivered with instructions manuals,
wich will allow you to make and receive calls
from and to anywhere in the world. Remember that
all our equipment is geared towars ease of use!
31. Is it possible to transfer data through my
phone?
If you are planning on transfering data through
palmtops, laptops, email devices, etc, let us
know in advance to supply you with the correct
accessories.
32. Do you provide international tech support?
Indeed, our assistance department will provide
you technical support anytime anywhere you might
be. You have at your service our call center 24/7
800-335-3705.
33.
Is there a place my Satellite phone won't work,
or won't receive a signal?
A satellite phone works any time is outdoors and
with nothing coming between the antenna and the
satellite signal. In an enclosed place such as
a building or automobile, you'll need an auxiliary
antenna placed outside of it.
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